Wednesday, December 31, 2008

Third time's a charm!

Meet Charm. That's not her "real" name, but it fits.

I showed you the stunning purple orchid that Kathy sent me for my birthday. That came through a local flower shop. For some reason, another one was delivered via UPS while we were in Nebraska - perhaps because the purple one was not the variety Kathy requested, and they found another source. By the time Debbie came to do our chores late that afternoon and found it inside our gate, the poor thing had frozen to death. I called Kathy to tell her, and she suggested calling the company of origin, ProFlowers, to tell them what happened. At the least they would know that UPS had left a box clearly labeled with contents and temperature requirements outside when it was 22 degrees, and at best they would offer to send a replacement. So I called, and the lady I talked to was extremely gracious and apologetic and offered to send a replacement. We agreed upon a delivery date of Dec. 23 so I could be here and usher in the orchid immediately.

Well, on Dec. 23rd there was no getting in or out our driveway or the gravel road we live on without four-wheel drive and chains. I thought maybe UPS would call, but I guess that's not in their contract. Monday (Dec. 29) I headed to town in the car for the first time in over a week, and there sat another big "LIVE PLANT!" box inside my gate! I grabbed it and sped back to the warmth of the house to open it, but alas, it was toast as well. Not "burned" to the extent of the first one delivered by UPS, but toast just the same. Dare I call ProFlowers again? I dared. And lo and behold, I did not get any less gracious and apologetic response than I had the first time I called! I was again offered a replacement, and we agreed on today for delivery. This time everything went as planned, and Charm was delivered without a hitch. Here she is with her two dead predecessors (I was told they might come back from the root, so I figured I'd give them a chance):
And here she is cozying up with the purple orchid in a lovely pas de deux:
I can't thank Kathy enough for the thoughtful wintertime cheer her gifts bring - or recommend ProFlowers highly enough for their outstanding customer service!

That's it for now from . . .

6 comments:

Kara said...

Very Pretty! Happy New Year Michelle.

Deb said...

They are beautiful! It's so rare to find a reputable company. You were very lucky.

Happy New Year to you and yours :)

Wrensong Farm said...

Third time is a charm, she is a beautiful specimen! The other two just may come back....it's amazing how hardy orchids are...(could be because they are a parasite!):)

Kathy said...

If only they had come when I ordered them back in November! (I have had no luck this fall with orders - )
And yes, I would recommend ProFlowers for the reasons you stated. They are always the nicest people and in this day when every dollar counts, they respect their customers even more.
This last orchid is close to what I had originally ordered, but should have been a bit more sunset-y in color. Not to worry...it's probably the same but colors can vary with plants and wether or not the grower used cloning or the plant was divided or had a keiki (baby).
Anyway...enjoy! Orchids bloom in winter and add joy during otherwise drab periods. May these brighten your days and let you know you're in my thoughts!

Tina T-P said...

Happy New Year! That orchid is just gorgeous - they are such graceful flowers (even if they are parasites, ha, ha) T.

Claire said...

Charm is delightful! She's going to make that purple orchid feel inferior! What a lovely way to start the new year - with such beautiful flowers.